I’m once again writing this email, to get update from you regarding Qflow encoding issues. The resolution time for this severity level 2 PMR has now elapsed over a month and I’m still nowhere close to getting any tangible response from abc on this problem.
Due to this longstanding-unresolved issue, countess man-hours of SOC analysts are being wasted in painlessly trying to work around writing regex, custom rules and filters which avoids the encoding problem. Even, day to day analysis of security events coming from Qflow has now become very unpleasant experience, due to fact how very badly …