![Interpersonal Skills](http://cdn.sstatic.net/Sites/interpersonal/img/apple-touch-icon.png)
A small amount of backstory; I work at a small company part-time, helping with their IT/networking needs, as well as managing their database. They use an older, fairly obscure proprietary software that was previously managed by a man I'll call Tom. Before I was hired, whenever my company needed t...