This is what happens when someone like Apple refuses to formally address a hardware defect in a widely-used electronic product. You get storms of failure reports and you're left in a position where you have to
1) face it directly and admit wrongdoing, satisfying disgruntled customers but risking a loss of sales to bad publicity and/or crippling legal action; or
2) try to hide it and hope the issue goes away, and potentially lose the subset of customers who experienced the problem and are dissatisfied.