> A client called today looking for my coworker who is out for a family emergency.
Client: Can you give me her email?
Me: Sure! It’s ‘L,’ ‘M’…
Client: Ok ‘O,’ ‘M’?
Me: No, ‘L,’ ‘M.’
Client: Right, ‘O,’ ‘M.’
Me: No, no, ‘L’ as in Lemon.
Client: ‘O’ like Oliver?
Me: ‘L‘ like for Lemon.
Client: ‘O’ ‘L’ ‘M.’
Me: No, there’s no ‘O.’
Client: Right, ‘O’ ‘L’ ‘M.’
This went on for almost 5 minutes.