> ALA: Let's say a library patron approaches you to complain about a homeless individual. So now you have two overlapping situations to handle. What do you do?
RJD: The first step is to determine whether the non-homeless patronās complaint is legitimate. At one library I talked to, the patrons call the police every time a homeless patron even enters the library. That is simply an elitist misunderstanding of the role of the library as the last truly democratic public space in our communities. On the other hand, if the non-homeless patron has a legitimate concern (e.g. sexual comments) then …