@TeresaLisbon
1. "If we don't chase a user, how do we expect to bring to you the frequency and severity of their answering?"
You are not supposed to be doing this, that is the job of moderators to bring up among the team members, not users.
2. "I also don't understand why we are trying to avoid these rows and unpleasantness, when we know that we are on the side of things that you, the moderators apparently have a consensus on."
The ends do not justify the means. It is not your duty to chase users or keep tabs on their behaviour, and I strongly encourage you *not* to do this.