Please understand my comment isn't meant to be surly, and I'll delete it after you edit your OP. Right now what you have is a great story for us. I say this because there isn't any error codes, blue screen images (links due to your rep), ticket notes from the MS ticket, event logs, hardware specs, what was happening when it started experiencing this, etc. to go off of. It would be a bunch of guesses at this point without that info. If you can modify your question with that info, it could help the experts, otherwise there's very little to go on. —
TheCleaner 44 secs ago