@Holocryptic I particularly liked the fight with the web development company who demanded to take over a customer's website hosting. The next week the same company emailed us demanding to know why the website was down. >_<
I can understand how helpdesk pogies are not exactly looked upon with high regard. I just have to prove myself here. I've made inroads in that regard, just not with everyone
@ErikA Exactly. I'd feel the same way. I started this week taking over cases cuz they fired the other guy, and yet another guy is covering offsite. Closed. Closed. Closed.