> We were let down by our network provider, Zayo, which meant we let our customers down. For that I am truly sorry.
We saw a ‘perfect storm’ of incidents on Thursday including a hardware failure on the north west section of Zayo’s network, a fibre break on their north east section, and our phones going down. We alerted Zayo to the hardware failure at 9.40am and if they had repaired it within their agreed SLA then the resilience in the network would have meant the fibre break on Thursday afternoon would have had no impact on services. Sadly, that wasn’t the case.