@EriktheOutgolfer I'm not sure I understand the timeline here. (For good reasons, I rarely apply for licenses.) Besides for your special correspondence with Karen, how many emails did you receive, and when (relative to your form submission)?
@EriktheOutgolfer DSS is a lot more than just continuous availability; instant and guaranteed support, various services, on-site help if needed, etc. However, imho, it doesn't really make sense that the free personal license isn't perpetual, as you're free to re-apply for another 14 days at any time – indefinitely. It just keeps Karen busy approving licenses.