Telstra messed up a couple of weeks ago which knocked out the internet and they blamed it on the router. their solution was to wait 3-4 business days for a new one from them but we got a new one ourselves to set it up and it was a no go and Telstra refused to progress tech support until their router arrived. it prevented me from doing work but i had plenty of leave i could use but my mum was getting angsty because she couldn't get onto ebay so she talked to my brother and he suggested getting Satellite not only "to be more reliable" but also apparently better tech support.