so, I got in touch with comcast support this past Saturday trying to solve a latency & packet loss issue. Well shortly after getting escalated to "level 2" I get disconnected, my modem reboots, and refuses to come back online, and after getting them (support) back, they can't figure out why.
Fast forward to today when they send out a field tech. The freakin support retards reconfigured my modem with their "non-payment" configuration.