4:39 PM
Ugh. A spare part bought for my vacuum cleaner broke after just a few months of use. I mailed the company asking them to send a replacement. Got a reply later that day: "Thanks for the contact! Your case has been assigned the Ticket Number: X-XXX". Then, a week of no contact. No asking for pictures of the broken part, or anything.
Today, I sent them a new message. "Hey, ticket number X-XXX here, pls tell me if the replacement part is coming"
Half an hour later, I got a reply... "Thanks for contact, you have been assigned the Ticket Number Y-YYY"