@SevenSidedDie arguments arguing whether or not that's a reasonable thing to ban? yes, sure. but that's the point of democratic moderation, yeah? arguments arguing whether or not kicking/deletion in chat is fair? no, that's not gonna increase, that's gonna decrease.
do mods have an alert for conversations like these? =P
@heather Elections exist in more structures than democracies. SE isn't a direct democracy. Notice that mods don't have constituencies, we actually represent not the users to SE, we represent SE to the users. The structure here is exactly the opposite of how a democracy works, despite elections being a tool the site owners have found useful.
In a democracy, ultimate authority lies in the people. At SE, ultimate authority lies with and derives from the network owners. So to respond to the previous message about democratic moderation: that's not the model SE has. SE uses community moderation. That means the community is expected to do its own moderation. But not being a democracy, it doesn't get to set the standards. SE does.
@heather Being able to decide some policy is a power that SE has granted to users, it's true, but users don't have the power to choose from any policy they like.
I mean, one mustn't take the implication that policies are determined fully democratically, with one-person-one-vote, but in general the users do determine a lot of things.
@heather Another aspect of that is, when users don't like a policy, they post about it in meta. Those posts are also voted on by SE users, and eventually, in some sense, the policy decisions taken by most users, override those taken by some users.
@SevenSidedDie Though each room does set its culture to some extent. I mean, technically you're right in that chat policy doesn't generally go through the whole meta-approval process, but then again the users do have an important role in the process that actually does happen.
@DavidZ Yeah. And SE has clarified that the idea people have got about what counts as room culture isn't actually what SE was talking about. So we've arrived here, trying to re-explain that room culture doesn't override mod judgement about the application of Be Nice and message removal.
Chat is an offshoot of the main site, and using it is a privilege users earn early on during their time here. Chat is our place:
for real-time collaboration
to meet fellow members of the community
for less structured, casual (but still roughly on-topic) conversation
Our chat syst...
@TheDarkSide IMO that isn't particularly relevant - it covers how to moderate chat, in terms of what tools are available, rather than what should be "moderated", and is more of interest to room owners and mods
But I dunno, maybe others will see some value in it even for non-mods/ROs beyond what I see
@TheDarkSide We've recently been seeing objections that that meta is mostly about how rather than what to do in chat; not really guidelines, but a user manual to the tools. This meta is more on-point for how to manage meta, rather than how to use the tooling:
TL;DR: The Problem
This keeps happening in chat:
Surprise at flags on vulgar messages. Language that would invariably get your comments deleted on the main site occasionally gets flagged and deleted in chat. Confusion reigns.
Controversial topics leading to bickering and name-calling. Folks b...
So in general, when moderation in chat happens, the best we can do is point at Be Nice, point at Toward a Philosophy of Chat, and point out that mods' jobs are to make these on-the-spot decisions. Arguments about those judgements are generally frustrating, because of course people are going to disagree with calls, but they're not the ones who are given the job to make the calls.
What we'd like to see happen instead, is taking those as examples of what the overall judgement of mods and staff hold about how to apply Be Nice, and see those examples learned from. A single message being removed isn't a huge black mark, but they add up if nobody is trying to learn from them and just keeps doing it.
sorry, i had to go for a minute - room culture aside, SE doesn't determine all chat room rules. that's left to users/mods. so clarify why you are deleting a certain type of message in meta and that will help clarify what the rules are and reduce in-chat arguments.
@TheDarkSide There's grey areas, yeah, and when people are getting into grey areas that's when mods are going to start asking for changes of topic or just not doing something again. When it's not grey, that's when the tooling comes out immediately without asking. Even then, those are unrecoverable recoverable (edit: whoa typo!) — we mostly want things to change direction, not to have to do more in a minute.
The problem mostly comes out when we ask, but asking turns out to not be enough. Because we've only got two options: asking and using the tools. Walking away from someone who has been asked to chill, but decides to escalate instead, isn't really an option we have.
@heather We can certainly try to clarify why we're deleting messages, but a couple caveats: first, even if we have a hard time explaining why a message gets deleted (especially in the moment), that doesn't necessarily mean the message was appropriate and shouldn't have been deleted. Second, if the people we're explaining to aren't receptive to the explanations, it defeats the point of explaining, and incentivizes us not to bother explaining to those people in the future.
I think all of this can go down as a canonical discussion regarding mod-approach. Bookmark worthy maybe? (But again, all this discussion may have taken place countless number of times earlier.)
let me rephrase: on meta, one should explain, and one should delete for those guidelines and any obvious junk, but gray areas not explained on meta shouldn't be bothered with.
further, this cannot be a canonical discussion without more people than me talking.
We do understand that users won't always agree, and that it's natural to want to challenge calls one doesn't agree with. But chat is large and fast-moving, and we have to keep on top of it or it goes to pot (and then SE starts blowing up rooms and talking about disabling chat), and nobody wants to see staff run out of patience and use nuclear options.
@heather It isn't. Grey areas aren't where people get to argue over what is and isn't okay. Grey areas are where mods ask people to back away from the line between acceptable and not acceptable. What we want to see is people saying away from the line, not trying to cozy up to it.
@heather Grey areas are places where mods try to take it easy. When we say back out of the grey zone and back into the white zone, but people argue, that's a problem. That's not an opportunity for users to discuss what's acceptable, that's users failing to self-moderate. SE is currently super-not-happy with that continuing to happen. Mos was nuked for that exact problem.
@heather That's...not how chat moderation is supposed to work. The grey areas are not what we should not bother with, the grey areas are where mods are trusted to make decisions if the users fail to do so.
The problem seems to be that there are chat users who think that everything is fine inside [white zone + grey zone]. But chat moderation is that everything in [grey zone + black zone] needs to stop happening, and everyone needs to stay way in the clear, in the white zone.
@heather heather, you seem smart to me sometimes, other times... isnt there something productive/ rewarding to do than seemingly endlessly engage chat mods? you seem to want to protect the rights of the downtrodden in cyberspace... but youve been basically repeatedly defending troublemakers... maybe consider that the incidents/ conflicts are fundamentally not about unclear policy but often about offenders personalities... :(
the gray areas are where mods are trusted to carry out user instituted policy. the black and white is outlined by SE. the keywords here are "user instituted policy". if mods want to ban something, or clarify gray-area rules, they need to go to meta, just like anyone else.
@heather Here's a great story about why it's impossible to lay down a list of simple rules for distinguishing offensive from inoffensive from borderline speech --- especially in a fast-moving medium like a chat.
@heather No, that's not it at all. The grey are is not what users decide. The grey area is when people are too close to the line, and often accidentally cross it.
@SevenSidedDie I don't know about that. It seems like heather's definition of "gray area" is meant to include material where it hasn't been decided whether the material is appropriate or not, whereas it sounds like you're using "gray area" to mean material where it has been decided just how appropriate it is, just that the decision doesn't come down overwhelmingly to one extreme or the other. That's how it seems to be coming across to me, anyway. (Not sure if this matters)
@heather speaking of politics, maybe get involved in that "for real" instead of SE chat room politics? which seemingly has little benefits to anyone involved... :(
@heather What I'm taking away from the conversation is that a) you want to stand close to the edge of what policy allows, and b) you don't like it when that gets you in trouble. Can I say that's not a great plan for success?
@DavidZ By material in the grey zone, I mean things that aren't decided, but that are getting close to the edge. Stuff that might be fine by the person saying it, but encourages people to scoot closer to the edge of what's acceptable. Living near the edge of Be Nice is a terrible idea, and lots of people find themselves in sudden trouble because they decided to live there in chat, and then tripped.
I mean, you're right in most moderatorial aspects of the site, but the question of Be Nice and its extent is explicitly not user-determined, and I don't think anything has been deleted by mods so far for any other reason than "that's not Nice".
@heather trying seeing how many times the mods are doing great/ well & then balance it out some & try not to focus/ fixate on the (perceived) exceptions. remember its all volunteer work aka unpaid labor...
@heather Yes...which was taken back. Nothing of the sort has been tried again, so in that sense, user-determined policy is well and alive. What's your problem?
Incidentally this back-and-forth involving multiple mods with different perspectives reminds me a lot of the discussion that takes place "behind the scenes" in the private mod chat rooms. In case anyone's curious about what that discussion is like.
@SevenSidedDie what isn't defined by SE is defined by users. mods carry out that user policy. often, that user policy falls in the gray area. mods must define the policy they are carrying out in meta or else that policy isn't legitimate/will appear unfair to users. that's the best i can sum up my point.
though i must admit i'm bad at being succinct. i like to argue things out.
@ACuriousMind the problem? that's how anything not defined by SE should be. and that's why, i think, people get upset when mods act.
I fully understand that point, but I don't see that any of the moderator action that has been the point of this entire debate is in the realm of what's determined by users. It's simply Be Nice.
@heather Okay, we're simply disagreeing then. Take the example of the ban on politics: politics isn't inherently delete-worthy in chat, so that's users going above and beyond to ban more than SE cares about. That's within users' remit only because it's nowhere near what Be Nice cares about. Users don't get to determine how mods apply Be Nice though, nor what mods ask people to drop because it's getting too close to Be Nice violations.
@DanielSank for reference, beginning of conversation is about here
@SevenSidedDie again, i must repeat, anything not explicitly laid out by SE, needs to be laid out by mods somewhere, and users should be able to comment at the very least. at the best users get more say in how those actions by mods are carried out.
mods are janitors, not policy determiners and arbitrators of their own.
@SevenSidedDie what's explicitly laid out by SE? "be nice". the obvious applications of that, no one's objecting too. the things people are objecting to, that's not explicitly laid out.
Yeah so the one thing I'll point out here is that I hang out on a few other chats, and the mods on the physics one are way, way more likely to act than are the mods elsewhere.
@heather Okay, but we're not disagreeing on the obvious applications. We're disagreeing on what mods ask people to back away from. Do you agree that it's reasonable for mods to ask a room to drop a topic that's getting dangerously close to violating Be Nice?
@SevenSidedDie i meant those phrases to go together - you aren't both judge and executioner, but merely executioner. the people judge with the moderators.
@heather That's not the case though. Remember that we're not discussing things that users add to SE policy, we're talking about applying SE's direct policy.
@DanielSank You keep saying that. And there are also chats that are stricter that we are. From my experience in other chats the h bar is at the less strict end of moderation (excepting now deleted chatrooms :P)
@SevenSidedDie let me make this clear: just because SE says "be nice" doesn't mean that anything you think approaches not nice is worthy of deletion. that's why users are important in gray areas for more clearly drawing the line.
@DanielSank sure, as long as we keep in mind that it's just an impression. My impression is not consistent with that. So we're really saying very little.
Many chats are also simply...unmoderated, for lack of a better word. I think it's only been over the last few months that it was realized more broadly that chat is moderated.
You know what really needs your attention, mods? The way you tolerate such incredibly lewd comments from JR but use executive power when e.g. Bernardo makes a similar, or often less problematic comment.
@heather I'm afraid as much as you wish that was true, it's not true. We are entrusted by both SE and the users to make these decisions - we can't have a multi-day meta debate every time someone makes a problematic statement.
@heather I think you missed the naunce of the disagreement. We do represent the concerns of users, in the sense that we will go to bat for them regarding feature requests and the like. :) We aren't democratic representatives of users, and aren't answerable to their concerns vis-a-vis site governance politics or policy.
@SevenSidedDie first, i'd like to see a citation for that. second, see what I said earlier: obvious stuff under Be NIce is hammered. not obvious stuff is not hammered.
@ACuriousMind no, of course not. i never said that.
"more clearly drawing the line" not "setting down the line once and for all on every issue"
@heather In grey areas, users must help. But they must help by moving the room toward white areas, not by arguing that it's okay to be in the grey area, or that something isn't in the black area.
@DavidZ no "singling out" it's a comment to improve your work. that's all! if a teacher comments on something to be improved, it's not to say that i'm the worst student ever and oh my gosh i should go die, it's to say that i should work on improving so I don't get an F.
TL;DR: The Problem
This keeps happening in chat:
Surprise at flags on vulgar messages. Language that would invariably get your comments deleted on the main site occasionally gets flagged and deleted in chat. Confusion reigns.
Controversial topics leading to bickering and name-calling. Folks b...
@BernardoMeurer If I overuse my powers and other mods don't, then sure, I will be singled out for overusing my powers. So if one is to proceed along those lines, one should establish that I am overusing my powers and other mods don't. That is where the data (not of impressions, but of actual actions) becomes necessary.
@SevenSidedDie "room culture" isn't relevant here. where has SE demanded that users demand users don't help with policy but merely obey like sheep? nowhere.
> I'm not implying that room culture is always a terrible thing. Different sites have different personalities, and so be extension different rooms have different personalities.
@SevenSidedDie We're not talking about room culture, we're talking about your statement that it's the "duty of users to direct the chat towards explicit "white areas" and avoid grey areas"
@SevenSidedDie sure. working to keep oneself within bounds that oneself has set. so we must keep ourself within bounds, but we must also set our bounds, though society might set overall bounds.
@heather Saying that I'm "particularly sensitive" (para.) is what I mean by singling me out. If my impression does not support the claim that I'm particularly sensitive, I really can't make use of that comment to improve. Or more precisely, I believe the conclusion you want me to make is that I should bring my use of mod powers more in line with other mods. But if I believe my use of mod power is already in line with others', the feedback isn't helpful to me.
So, let me point out: this kind of behaviour is why mods are unhappy with users who won't take “hey, please drop that topic” with grace and reasonableness.
@SevenSidedDie you guys maybe need to start taking a cue from this. what did they do? they disagreed with you. am I going to get kicked? I legitimately don't know.
If the example of Mos being nuked from orbit isn't enough to make people reconsider that maybe they've got a misapprehension about what SE expects from chat, then maybe there's nothing mods can say.
@heather Bernardo has done nothing but accusing others ("Quit being sneaky", "that a bogus points") without providing any arguments for that. That's not constructive, and a continuation of his earlier behaviour today.
also, speaking for Daniel, he has no idea why he was banned - profanity, especially when not directed at anyone in particular, is by no means forbidden.
@SevenSidedDie "who is making a fight" is. adding f*** is perfectly legal - see above comment.
i've seen John Rennie, mods, and others use profanity all the time.
@heather But to be avoided. When it's harmless and non-volatile, that's okay. Using it to yell at a mod in a previously civil discussion is exactly what Shog has said profanity is not for.
Look --- internet chat is a terrible medium for having real-time discussions. It's too easy to misinterpret, to miss body-language cues, to type past each other, etc.
@ArtOfCode Yeah, I think so. I think this can be taken as an object lesson in why poisoning a discussion with poor behaviour makes it hard to get back to civil discussion.
@heather I'm sorry, but I'm not going to attempt to convince you on that point. And I'm not going to later. Please see a CM if you would like to know whether that was appropriate by SE's standards.
@SevenSidedDie I'd appreciate it if you let the discussion lie for a while - I know mods can talk through timeouts but that was meant as an indicator not to post more on the topic
i need to know why you found it okay to kick out someone who pointed out a logical fallacy without warning, and why you kicked someone who used a cuss word that many mods use without any problems.
i think however that meta does work, mods just don't use it enough. also, the homework discussion has been stagnating. there's something we can implement (Daniel's renaming) and it would be nice to focus on that.
i posted a continuance of that, but it's been rather buried.
@heather I've been mostly hands-off with the latest homework posts in order to see what the users think. Thus far, I've mostly come away with the impression that right now (no matter how upvoted Daniel's post is) most users don't really feel the need or drive to actually change something about the policy.
Oh, I'm pretty sure a significant fraction has just given up, no question about that. That's what I mean by "drive".
But I also think the main problem is that it's easy to figure out which things are wrong currently but that it's really hard to figure out what we actually want it to be (even when just trying to reword it, I've spent some time thinking about a better formulation and in the end I just found myself injecting what I think the policy should be)