So, this morning, 8AM:
*emergency call comes in*
*calls customer back…*
"Hello, what do you need?"
"We need help activating Fred's Blackberry - he got a replacement after his previous one blew up."
*in my head: Well, I wouldn't pay time and a half for an emergency call on this, but it's your dime :p *
(this certainly wasn't an emergency for them, either)