My personal calls usually go like this.
1) I call Dell.
2) Dell support. A poweredge. Hold one while I trafer you to the business department>
3) HORRIBLE HOLD MUSIC
4) Dell professional... wait. You do not have a business with a gold support contract. Trabnsfering you back
5) Old guy. But I do not know anything about poweredges. Those are for prefessionals. Let me transfer you again.