Me: "Hi, I'd like to report a fault with one of our printers. It's making squeaking noises and is driving people in the office mad."
Them: "Sorry sir, but we can't send an engineer for that. If the printer is still working, there is no fault with it."
Me: "I can guarantee the manufacturers specification DOES NOT state that squeaking is normal defined behaviour, therefore the squeaking is a fault. Send me an engineer today."
Them: "Sir, squeaking is not a fault."
Me: "Until you show me where in the manual it says squeaking is normal behaviour, "squeaking is not a fault" is unacceptable. Let …