Thanks for contacting me and apologies for the confusion and frustration. Your case is definitely unique in that you removed your original remote from your account and replaced it with a new one, that we subsequently locked. I can see how that would cause confusion for my team.
Regardless, I can see in our system notes that your remote is approved for unlocking and escalated our Level 2 support who can perform that. I'll give them a nudge to ensure it happens as soon as possible.