I wonder if some companies are pointing people here instead of providing tech support, to the point that people think that SO/SF/SU are the actual official tech support sites for their products, and that the people who answer questions here are staff.
Take http://serverfault.com/questions/332723/what-is-the-proper-time-delay-between-sending-emails-for-smtp-to-not-fail-on-win
That question - and in particular the asker's confusion as to why we'd not automatically understand them - makes a lot more sense if you imagine that the reason the asker doesn't specify the software they're using, et…