This same array, we'll be going in next week to replace a controller.
Customer: "We're having some odd controller issues, but you really have to dig down to see it."
Me: "Ok…???"
Customer: "We called Promise and they determined it was a dead controller. They're sending one out to us, can you install it?"
Me: "Sure, no problem."
When I went in today, one of the controllers was offline and blinking nasty amber lights.
Checked the web interface. It said: "OH, EVERYTHING'S FINE! ALL GREEN!"
Under system properties or whatever the hell it's called I see: