last day (21 days later) » 

4:27 PM
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A: Intel HD graphics 4000 driver only loads in safe mode

TechLordDecided to make this another answer as this deals with a totally different problem now, after your feedback. One good thing is that you are not back to where you'd started with :) Let's see what we have got here so far : (1) The problem is not with the Intel Drivers : So WITHOUT a graph...

 
Have been using the Google search extensively. I hear what you're saying about the BIOS but I'm leaning to rule out the BIOS since for many years both drivers worked side by side, even though there have been other times (for other reasons), that I had to reset CMOS and set BIOS to OPTIMIZED and this Intel thing wasn't an issue. I have UBUNTU both on a virtual machine (which uses generic) and on disk. I will try the disk because that will be an interesting find. I agree that hardware is not faulty. I suspect either a clash with another unrelated driver or software or maybe even registry.
I suspect (and think I will try this too) that if I simply format the C and reinstall Window, they will both work. This would confirm my comment. since it only takes 40 minutes to restore from my image, I think I'll try that too. After the UBUNTU and reinstall try, I think we will have more information to work with. Thank you so much for the effort.
Just a side note, I used to build computers 26 years ago and I am a computer engineer programmer - so I am familiar with all BIOS settings so I'm sure I didn't miss anything there.
Ubuntu didn't help. Will now format, reinstall windows and then restore image. If we do Team-viewer, I'd pay for your time even if you're not successful (and give you the 300 points as well :-) ). Don't think TV can access BIOS though. Read that Radmin can but don't know how that works and never tried. I'll update after the last attempt. p.s. same age, cool! But I bet you can't beat my being only 44 but have 5 kids, married off two and have 2 grand-kids... :-)
Did format and fresh install of Win 7 Ult with no updates. Did another format and fresh install of Win 10 pro with no updates. Same issue with both (so we can rule out MELTDOWN/Spectre). Not working after format and fresh install baffled me the most since I have been using a dual monitor for many years with Intel and NVIDIA side by side. This specific computer is 5 years old and never has this issue. So the ONLY thing I can think of is a hardware issue. (motherboard and\or GPU).
Side note: I don't need a dual monitor anymore because 6 months ago I got an LG 38 curved monitor that's connected via DP so I'll explain why I need the Intel. Don't ask me why but when exporting video from Edius, the only way that Edius can take advantage of the Intel Quicksync is to have a second monitor connected to the Internal graphic port, DVI or VGA, which of course will only work if the Intel HD drivers are working. Without the Intel, exporting a wedding can take 7-8 hours instead of 2. (Intel WAS working for quite a few months with this new setup)
Firmware patches are usually flashed. I did NOT flash my CPU. Only flashed my BIOS some years ago. Can just installing a downloaded update from Microsoft have flashed my CPU?
My system is not Spectre protected. My system IS Meltdown protected. imagez.to/i/onOz9A6U.jpg
 
AFAIK, Meltdown has no microcode patch. Only Spectre has. I believe Windows nor Gigabyte has released any such microcode patch for Ivy Bridge. Also, microcode patch is not persistent across reboot (so patch by Windows, if any, would not persist into freshly reinstalled 7 or 10).
 
Disabled meltdown and restarted. Now I'm not protected at all but Intel's SA-00086 Detection Tool says that my system is NOT vulnerable so I guess I didn't need it anyways. imagez.to/i/Iovvhelb.jpg I also changed EVERY BIOS setting that could possibly, REMOTELY be connected to the issue. Didn't help. I'm starting to think I might just have to wish Intel HD graphics to rest in peace... until I upgrade my system which will be very soon.
 
@ZviTwersky Have your dual-GPUs setup ever worked with monitor over 1080p? Also did you test with the same driver version and the monitors of which your dual-GPUs setup was last known to work during reinstallation of Windows 7 and 10? (just in case Nvidia update for Spectre has caused conflict or Intel QuickSync failed to work with large resolution monitor)
off topic: Intel-SA-00086 checks for a set of vulnerabilities independent of Meltdown and Spectre.
 
@guest yes, it worked with the LG 38 monitor for a few months with same drivers that I used for testing. I think it's only been a few weeks that this issue started. I HAVE noticed lately that my exports were slower but thought it was just video footage issues. After a while it hit me that something is wrong and that's when I went to check and saw that the Hardware Accelerator in Edius was turned off (it's only on when Intel driver is working) But remember - after fresh install - I did NOT install NVIDIA. LG was on generic driver on Nvidia card. VGA would not work unless I removed card from PC.
 
4:27 PM
@ZviTwersky so Intel VGA won't work even if NVIDIA is not connected to LG?
 
@guest correct. I also have a 1080 monitor connected to the VGA through the testing. It used to be that I would see the POST screen on that monitor and the LG would only show the DP image when Windows started to log in. Now it shows POST on LG only and VGA is black (no signal). ONLY if I physically remove Nvidia card from PC will the VGA 1080 monitor work and windows WILL install the Intel HD graphics 4000 fine.
 
you might be onto something...
 
Hey! I didn't even know they have chat here. Cool. Just a sec, I'll pay my cleaning lady and be with you in a minute.
 
take your time, i have no clue for now anyway
 
ok I'm here. What information do you need
believe me, I have read EVERY post about this issue on the Internet. Also wrote back and forth with Gigabyte and we can't figure out what the problem is. VERY weird.
 
4:32 PM
In fact I really have no clue. I am inclined to think since LG38" is now recognized as the main monitor which also show the POST screen
LG is a 3840x1600 > 1920x1200 the max resolution supported by Ivy Bridge HD 4000
 
I have $7,000 put aside for a new system anyway that I'm getting very soon (I haven't upgraded in 5 years) and I'm so scared that this issue with persist with the newer system. Although the i9 doesn't have quicksync anyway so it might not be an issue there
 
so we need to find out how to restore the 1080p as the main monitor
 
yes,LG is main. In BIOS I tried to change this by setting the Internal Graphics to be priority display but that didn't help.
in Windows, when I tell it to detect a new display, it only finds an HDMI available port but doesn't find the VGA
HDMI on nvidia of course
think for a sec... when nvidia card is removed, all is fine. When it's in, I can only get Intel drivers installed by force - meaning by manually adding a legacy display device and choosing folder with driver. Then the Intel is showed but with exclamation point and says that drivers installed correctly but Windows can't find the hardware (Code 31).
 
(in fact i have been following your question as your 300 bounty is attention-grabbing, but only couldn't resist to join after seeing some obvious erroneous suggestion(s) from others)
 
I tried to downgrade BIOS to F9 but when I click on "from drive" (in quick flash in bios) nothing happens.
 
4:38 PM
(not trying to claim the bounty at all but can't stand some wrong info here and there)
 
Actually, TechLord gave some good, logical info
 
i doubt gigabyte would allow your bios downgrading, ha
yeah, i don't mean to defame him, he has been helpful
 
Don't mind the bounty. I'd give all my 464 points away but decided to keep some in case I have another important question :-)
I read that you CAN downgrade but have serious doubts that that would help
I am VERY technical but this is very baffling. Can't figure out WHAT could be blocking this. Card out - fine. Card in - doesn't work. Weird.
I also tried a different PCI slot - didn't help
 
motherboard vendors have been more restrictive of BIOS editing since a few year ago. sometimes downgrade won't even work, let alone modding it
 
If nothing works I will just have to do my video exports at night, while I sleep.
Or use a plugin that works similar to Intel Quicksync but is not cheap
If you think of anything, email me or write a comment. I'll try anything,
of course
shoot
 
4:44 PM
the video converting software Edius only benefit from Intel QuickSync?
Nvidia GPU acceleration would be much slower??
 
Edius is a video editing software (NLE system) like Premiere Pro or Final Cut. The QuickSync is just something that Edius uses to export video 5-6 times faster
This is just for H.264 video though - which is what I export to for weddings.
Yes, I CAN export to a different format and then use something that DOES utilize the GPU (there are many) but that's a double conversion and just tedious.
You say 300 bounty is attention grabbing but you are only the second person to reply... so what does that mean? That this baffles even experts?
 
haha
one thing first i am not a expert
and hardware issue that can't be easily reproduced is hard to debug
 
Hi @ZviTwersky
 
Do you think if I technically had 1000 points to offer, I'd get a correct solution? :-)
Hey Techlord!
 
not necessarily...
 
4:52 PM
As I stated earlier yesterday, if I look at your system thru TeamViewer, I can probably correct it
However today I am working and maybe we can fix up a time around tomorrow (same time) if you ar eok with it
 
@TechLord go with it, i would love to see OP issue solved anyway
 
Which Time Zone / Country are you located in ?
 
Thank TechLord. Guest - do you mind if focus on Techlord now and let him connect to me via TV?
 
no problem, bye!
 
I'm in Jerusalem Israel, it's 18:53 here now. My coffee is still hot
bye guest - thanks and be in touch if you like
 
4:54 PM
Would sometime tomorrow (same time) be convenient for you ?
 
That would be fine. I'd suggest that you do it from a computer (not cell) since I have a 38 inch monitor and on a cell you would be constantly scrolling :-)
 
Around 8-9 pm Jerusalem time would work better for me (as I can comeout during lunch)
 
where are you from
 
San Francisco (US)
Its currently 9:55 am here for me
 
cool! I was born and grew up in New York. Came to Israel at age 13
Family is still there
Even some kids and Grankid lives in New York
 
4:56 PM
Great :)
 
ok - so I'll be here
 
So do we fix it as around 9 pm Jerusalem time (tomorrow) ?
 
Yes. You can email me or something or just connect. TV ID is 628 717 521
 
IF possible, please try to give me a clean system with a freshly installed OS and no drivers other than for Network..
 
I'll give pass tomorrow :-)
ohhhh sec
 
4:58 PM
Because it would the fastest for me to check stuff out if its a clean install
 
so you want a clean install of Win 7 with network... ok - I have to plan this for 9 pm. No problem
 
Yes, Win 7 clean would be good. 9 Pm tomorrow
 
Give me you phone number so I can Whatsapp you when I'm ready
 
I think that its better to coordinate by chatting here (I will login around 8:55 pm Jeru time tomorrow) - And I do not use Whatsapp (Security concerns)
We also do not use Facebook etc
Twiiter strictly on another comp that we do not use for anything else
 
skype maybe? I don't know how to access this chat
I was given a link by buets before
 
5:01 PM
All these apps have HUGE vulns that just keep getting discovered
 
guest*
or email?
 
All you need to do is to go to the end of your Question thread and click on the "converssation" hyperlink
Or simply "comment" there...
 
ok - hope it works. If you don't see me - email me at ztwersky@gmail.com
 
I think that this "chat" would continue to be LIVE even after we close it now - so not good idea to shar epersonal particulars here
Yes I will surely email you
I own a security company so I am PARANOID :D
Nothing personal
Bye then for now .. Nice chatting with you :)
 
My gmail pass is the longest random string with wildcards and characters that no one can remember by heart so I'd have to write down all this before I format again... or else I can't login here without installing my password software and stuff like that
ok - bye for now
 
5:04 PM
Even though its Sunday for us now, I am working at a clients company (Bank) as they need me to when its a holiday for them
So tomorrow I will be free, relatively... Good bye :)
 
cool! You can rest assure about security with me :-) I'm the honest person you'll ever meet
bye :-)
 
still here?
 
yes
was setting an alarm clock reminder to install win 7 tomorrow at 19:00 :-)
 
with regard to whether bounty brings you a correct answer: a notable example I encountered is [this](https://superuser.com/questions/1098708). That guy first started a 50 bounty with no accepted answer. He extended it with a 100 bounty, which is awarded to a unsatisfactory answer. He tried once more with 200, which finally got him on the right track, but without official/authoritative answer.
I think I worked at least 4 days to come up with the 200 bounty award :/
 
sec, I'll show you what guest wrote me...
guest: (not trying to claim the bounty at all but can't stand some wrong info here and there)

me: You say 300 bounty is attention grabbing but you are only the second person to reply... so what does that mean? That this baffles even experts?

guest:
haha
one thing first i am not a expert
and hardware issue that can't be easily reproduced is hard to debug

me: Do you think if I technically had 1000 points to offer, I'd get a correct solution? :-)
Then you connected... :-)
 
5:10 PM
@ZviTwersky i think you need to remind TechLord of the info that i "probed" from you
 
lol
 
especially about the 1080P / LG being main or secondary monitor stuff.
 
When I read "still here", I didn't read who wrote it and thought it was techlord lol
he'll be connecting to me tomorrow - but I guess you read that already
don't know how the chat works
did you see what he wrote?
about a fresh install again?
 
yes, check the right hand side column,
you see 3 user icons
so all 3 can see the chats here
 
makes sense. I doubt he can do something I haven't already tried but I'm so desperate, I don't mind letting anyone help
yes, I see now
 
5:13 PM
well i am curious to see his magic
 
that would be truly magic
 
ahahaha
 
I call myself an expert in computers but I call myself even a greater expert in Googling stuff :-)
 
without google we all dead???
 
learned all the search operators to get better results :-)
dead - exactly! Without Google operands, how would we access webcams and people that used the word "password" or "admin" for their password? haha
 
5:15 PM
lol i find myself jeopardizing the bounty with non-question related chat, might as well start another chatroom.
 
does the system monitor these chats?
how would you even get the bounty of you are a guest?
if you have ideas you're welcome to also Skype me at ztwersky@gmail.com
 
no i just name myself as "guest". i am registered.
 
really???? "guest" was available?? :-) You didn't have to use guest1111? :-)
 
well unfortunately user name is allowed to be duplicated
 
ahhhh didn't know that. TechLord is cool. Maybe I'll use that too - no offence to "guest" which is coll too
 

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