I think that was more of a reaction to your original assumptions and responses here. Moreover, remember that we can't change anything on the other end, just give you advice on how to address it, which it seemed like you were rejecting almost entirely. We were trying to help you see their side of it, this new PM who's been there a month throwing his weight around, hired by management they already think despises them.
I think you've made a good choice there. I'm glad you're bringing them around to seeing value in the process. I hope you're able to help them to help you turn that place around.