This answer does not address the gist of the question. The question-writer clearly states the details of the case (e.g. never met this friend, family member was friend's father), yet the answer-writer implies that the details are not given and thereby misses the point of the question: How should a high schooler support a close friend they have only known online who may be devastated by a parent's very recent death, a parent with whom they had a strained relationship. How can this high schooler support the friend in their academic motivation? All this is ignored. — Sarah Bowman 1 min ago