Most often, we don't get the context behind them, and that's critical for tech support. Note the difference between, "This isn't working. How do I fix?" and "This isn't working, I've tried X, Y, Z, and it didn't work. Any ideas?" They could be the same problem, but by listing what you have and haven't tried, it saves effort trying to fix the problem. Tech support should (ideally) be carried out in the comments until you come to the root of the problem, and then you can post an answer that resolves the issue, without all the back and forth of the tech support itself. —
fbueckert Nov 23 at 15:46