@M.A.R. As much as I feel the pain of the
OP who proposed to ban the words "help" and "confusion", I don't think censoring (as in restricting the use of language) is the solution here (or anywhere else, really). Generally, it's common sense that a questionnaire should be guided by, and if they don't have any, we (a community) could help them to learn some by the good old commenting on their style.