re "I was told no but most would be available on a Google search.", I would almost take that as a red flag. But also, the more specific a question, the more answerable it is -- I would want to follow this with something like "OK. What's your most popular product, then? How many customers use it, and what do they use it for?" If they can't answer that, there's a definite problem.

This will sound ridiculous, but they may not know either, possibly because as a "managed IT company" you may be destined for a new client who simply hasn't told them what they need. Or it could be some really menial form of tech support and they just don't want to say it.

@PeteW Even if that's the case, they should do better that "close the ticket".

@Sourav Ghosh -- Agreed

Do you have other options (eg a current job)?

I guess a bunch of internet scammers offering to fix random PCs after cold calls could be described as a "small managed IT company." And "getting tickets fixed" is exactly what they do, even if the tickets are works of fiction :)

They expected you to know what they did, and probably assumed you just understood. Do you know what a managed IT company is?

" In interviews are there other questions I can try asking to get a better sense of what the work is actually doing?" -- I've found it helpful to ask "Can you describe my daily activities and/or workflow?"

Sounds like they want a jack of all trades. If you like variety and learning new tech, go for it!

What’s on their Web Page?

How does the offer compare to what was originally advertised, or to what was said at interview? Combine all of that into something like "Thanks and as I understand it, you're asking for/offering (blah lah lah)" and ask that…

Were you trying to find out what your day-to-day work would be, or what the company's overall business is? The latter is the basic research (e.g. Google the company name) you'd be expected to do before interviewing if it's not a recent start-up.

"Get tickets closed" sounds almost like the interviewer was trying to low-key warn you against joining.

@Daniel I think flippant is more likely. If you were interviewing for a car mechanic's job and had to ask what your day-to-day tasks were going to be like, I'd probably be flippant too - "fixing cars"...what else did you expect?

You made the right call. Next time someone isn't being clear with you, follow up your question with: "For instance, if you don't mind me asking, what ticket did you work on this morning? How long did that take? What about yesterday? How many tickets did you close yesterday? Etc." The next time, you go into an interview, have a very long list of prepared questions you can ask (that you place at the back of your paper notepad). You won't ask most of those questions, but if you get stuck and don't know what to ask, you can quickly refer to your list.

One important thing I don't see in your question is how good the proposition is and how bad you might need the money.

Fake it til you make it!

"What exactly is the goal of what we do here?" "Get tickets closed". "Haha, good joke. Now, what kind of tickets? Train tickets? Give me an example." Btw, what was the recomendation from your friend? I mean, did they give you recommendation without knowing anything about the company?