Kristin:
[11:59:53]- I see that an email was sent to you today regarding the status of your shipment. On our email, we informed you that we removed package RCPTA0000000000000 as it contains loose lithium battery. As per IATA regulation of shipping loose lithium battery, a package containing this, should be shipped alone in shipment, meaning it cannot be shipped with any other packages.
Bob:
[12:00:09]- wait, what?
Kristin:
[12:00:14]- We removed the package so you can ship it separetly.
Bob:
[12:00:20]- the package doesn contain any lithium batteries!