Just a side note, since you know the issue isn't resolved, it would be
smart if your trouble ticket system didn't force you to insert the "did I
solve your problem" links when you know you didn't... something for your
CSM management team to consider cause it kinda makes you (Amazon) look
stupid cause I've got 4-5 emails now all saying, "we know its not fixed
yet, sorry, oh btw did I solve your problem?" ;)