In reality though, I've been arguing with Help Desk Support for most of the day
"Have you tried doing (x)?"
"Yes"
"What about (y) or (z)?"
"Yes"
"Ok, I'll refer you to our forum-"
"Look, Fred, we've done this three times over. Just fix the damn issue or I swear to SpongeBob you will not live to see tomorrow!"
"Ok, sir, calm down now please."
"Sorry, Fred. I'm just a little hot headed. Give Martha my regards."