They have MS reps monitoring these boards, but their purpose is to...
Tell people to make their own thread so they can not receive any sort of real assistance, personally.
Post copy/paste "how to perform a clean boot" instructions.
Disregard the questions asked then provide nonsensical answers to unasked questions.
Tell people that they are posting in "old threads" that have yet to be answered, instead of providing the answer.
to mark other ignorant, unhelpful, dismissive "support engineers" non-answers, as answers.