Jan 11, 2023 23:49
@TuVan - all of our websites are down and I cannot figure out why. Would you please take a look? Thank you so much...
Jan 11, 2023 20:33
@Tu Van Hi Tu Van - Is there any chance you would help me with my most recent problem please?

https://magento.stackexchange.com/questions/363575/which-log-file-to-check-to-find-out-why-check-out-is-not-loading-on-mobile-phone
Dec 28, 2022 22:21
@TuVan @Tu Van Hi Tu Van - I accepted the answer and also have just given you 100 bounty points via this post here: magento.stackexchange.com/questions/362796/…
Dec 15, 2022 05:04
Thanks again and bye for now...
Dec 15, 2022 05:04
Have a wonderful day
Dec 15, 2022 05:04
But how would one reconfigure all of that?
Dec 15, 2022 05:03
I mean I have spare domains I can use.
Dec 15, 2022 05:03
I think I can have up to 5 accounts in the VPS account I have with Fastcomet but what I don't understand is - if I clone (I understand that as copy) the existing production Magento into another account - how is that going to work with the domains?
Dec 15, 2022 04:58
Thank you again - you are an angel!
Dec 15, 2022 04:57
if you think of anything - please let me know
Dec 15, 2022 04:57
OK - thank you kindly
Dec 15, 2022 04:57
so please be patient - it has to be X days old first before it lets me start a bounty
Dec 15, 2022 04:56
oh right - I will start a bounty first and then reward you the points
Dec 15, 2022 04:56
so either that will be that or I will UNINSTALL the 1-step-checkout I think
Dec 15, 2022 04:56
even though I don't use it - they claim there is that option to untick the 'Billing Address is the same as the Delivery address'
Dec 15, 2022 04:55
I will look tomorrow if the One-Step-checkout Amasty extension got update
Dec 15, 2022 04:55
well - I shouldn't keep you
Dec 15, 2022 04:55
great
Dec 15, 2022 04:55
and we think I don't need it for now, correct?
Dec 15, 2022 04:55
That's the thing we uninstalled, right?
Dec 15, 2022 04:54
when you said: you has problem with Magento default not amasty extension (payment service module)
Dec 15, 2022 04:54
OK - I will do that
Dec 15, 2022 04:53
and it HAS THE SAME PROBLEM with the cut-off time! (they admitted that's the case and they will update it at some point in the future but don't know when!)
Dec 15, 2022 04:53
and Sunday is excluded or after cut-off time) and they wouldn't acknowledge that and finally they did and gave me a patch for the cut-off time but no solution for their First Available Date and instead gave me their NEW DELIVERY date Manager
Dec 15, 2022 04:53
would be ordering on whatever time it was in Vietnam even though the cut-off was different in Denver, Colorado and the First Available date button never worked (it always server the day even though it's Sunday
Dec 15, 2022 04:53
just as a simple example = I bought their Delivery Date (calendar) extension and it had 2 bugs - 1. it was taking the local computer time for the cut-off so people ordering from Vietnam
Dec 15, 2022 04:48
most of their extensions do NOT work
Dec 15, 2022 04:48
honestly Tu Van - they are the WORST company in the world
Dec 15, 2022 04:48
yes I do
Dec 15, 2022 04:48
I can see their extensions via SSH in public_html/vendor/amasty
Dec 15, 2022 04:46
Is there a place I could look what the Error is (when I click on the Amasty icon in the Admin panel and it doesn't load at all)?
Dec 15, 2022 04:45
whatever is easiest
Dec 15, 2022 04:45
I think I broke it today because that has always worked before
Dec 15, 2022 04:45
I will ask them (they are not very helpful at all)
Dec 15, 2022 04:44
right OK
Dec 15, 2022 04:44
Windows 10 SSD and 16 GB of RAM
Dec 15, 2022 04:43
oh boy - I just found a new problem - all the things in Magento Admin panel appear to work EXCEPT for the Amasty folder on the left
Dec 15, 2022 04:41
yes - I don't know how it works locally? would I just unzip the cPanel backup on my machine and run it from there?
Dec 15, 2022 04:40
*simply
Dec 15, 2022 04:40
is it possible to clone it to simple put it into a different account with a different domain?
Dec 15, 2022 04:36
if it continues to be a problem via the Amasty's Stripe extension, do you think it would be safe for me to try to install the Stripe Payment extension from Stripe?
Dec 15, 2022 04:36
I guess will just have to wait and see
Dec 15, 2022 04:35
honestly - I was crying here earlier
Dec 15, 2022 04:35
yes - I am sooo happy
Dec 15, 2022 04:32
And is it possible that since we uninstalled that, that it be resolved now?
Dec 15, 2022 04:32
Could that be part of that problem?
Dec 15, 2022 04:32
do you think what you said up above = Your site has issue with magento/payment-services module
Dec 15, 2022 04:31
last question - I was having that one problem with the double authorizations (that went away after I disabled Amasty's One-Step checkout but then CAME BACK)
Dec 15, 2022 04:31
I will NOT forget this...
Dec 15, 2022 04:30
I want to thank you (thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you ) for all you have don today...