"Ohmygod I got a SURPRISE DNA result!"
Answer:
First, check the cM numbers to see which relationships are possible.
(List all of them with cM ranges)
(Link to cM Match Project and brief explanation)
Second, look for other known matches on the DNA testing site to narrow things down.
(Explanations and examples)
Third, use the DNA info to draw other conclusions.
(Explanations and examples, like Y, mt, ethnicity, matches on both vs one side of parents/grandparents, etc)
Fourth, how to talk to the new relative or the old one you don't match as expected, how to ask family about family secret…