last day (383 days later) » 

A J
A J
4:42 PM
@NobodyNada you're around?
 
NobodyNada
NobodyNada
@AJ Yep
 
A J
A J
So, I have opened Event Viewer
 
NobodyNada
NobodyNada
@quartata they also could have asked SOBotics...we've been doing pretty much that that for a couple years now with HD
 
A J
A J
@NobodyNada I should look at critical events?
 
NobodyNada
NobodyNada
@AJ yeah, go to the "System" category in the left pane, sort by date, and scroll to the time of the blue screen
the blue screen itself will have a "critical" status
 
A J
A J
4:46 PM
@NobodyNada So, there are total 7 events, 3 of which I am not aware about.
 
NobodyNada
NobodyNada
@AJ screenshot?
 
A J
A J
Wait
I am actually taking a picture. Can't risk of crash at this time.
@NobodyNada ^
 
NobodyNada
NobodyNada
@AJ on the left pane, go to Windows Logs -> System, and scroll to 20-06-2018 22:07:30 (the time of the latest critical event)
 
A J
A J
It says "the previous system shutdown was unexpected"
@NobodyNada another screenshot. And it got crashed again.
 
NobodyNada
NobodyNada
5:03 PM
@AJ hmm, can you post the details section for the errors preceding the critical event?
@AJ when it comes back up, can you see if there's a way to get crash details from the dialog that informs you of the crash?
 
A J
A J
@NobodyNada sure. There was a warning one. Will it help?
 
NobodyNada
NobodyNada
@AJ Possibly
 
A J
A J
Wait a minute.
Here you go. The blue screen with crash message. @NobodyNada
 
NobodyNada
NobodyNada
awesome!
 
A J
A J
Huh?
 
NobodyNada
NobodyNada
5:13 PM
@AJ Useful information
 
A J
A J
Ok
 
NobodyNada
NobodyNada
@AJ I'll do some googling and get back to you soon
 
A J
A J
Ok. Thanks.
 
NobodyNada
NobodyNada
The parameters are supposed to be pointers to more information, but the RAM dump failed so we can't get that information. I'll keep looking...
 
A J
A J
@NobodyNada the warning
 
NobodyNada
NobodyNada
5:21 PM
@AJ can you post the Application Popup and Event Log errors?
 
A J
A J
@NobodyNada How do I get this?
 
NobodyNada
NobodyNada
@AJ Click on them to see their details in the bottom
 
A J
A J
Ok.
 
NobodyNada
NobodyNada
← 37 messages moved from Charcoal HQ
 
A J
A J
Should XML view be sufficient?
 
NobodyNada
NobodyNada
5:27 PM
I think so
 
A J
A J
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="RTL8167" />
<EventID Qualifiers="32768">1</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-06-21T17:10:16.888020000Z" />
<EventRecordID>1603781</EventRecordID>
<Channel>System</Channel>
<Computer>Abhishek-PC</Computer>
<Security />
</System>
- <EventData>
<Data>\Device\NDMP6</Data>
<Data>Realtek PCIe FE Family Controller</Data>
<Binary>00000000020030000000000001000080000000000000000000000000000000000000000000000000</Binary>
It crashed again with kernel_data_inpage_error
 
NobodyNada
NobodyNada
@AJ that's from the warning or one of the errors?
 
A J
A J
@NobodyNada warning.
 
NobodyNada
NobodyNada
anyway, it looks like you very likely have a failing hard disk or failing RAM
 
A J
A J
Can't we find which one it is?
 
NobodyNada
NobodyNada
5:36 PM
@AJ I think I'd try using the CrystalDiskInfo tool from the article Angus linked
 
A J
A J
Ok. But it's late now and I will not be on my laptop tomorrow, so I will try it on Saturday.
 
NobodyNada
NobodyNada
@AJ That's alright.
 
A J
A J
Thanks for your help and time. :)
 
NobodyNada
NobodyNada
@AJ if I were you, I'd run memtest86+ overnight
Up to you though
 
A J
A J
Ok.
 
NobodyNada
NobodyNada
5:40 PM
install it on a USB drive using this program, boot from the USB drive, and let it run overnight
 
A J
A J
My pc must not be shut down during that, should it?
 
NobodyNada
NobodyNada
@AJ nothing bad will happen, besides the test being stopped
Your PC won't automatically shut down while running memtest; it'll keep running tests forever until you power it off manually
 
A J
A J
So how do I get the results?
 
NobodyNada
NobodyNada
@AJ Check in the morning and see if it's displaying any errors
 
A J
A J
Ok.
 
NobodyNada
NobodyNada
5:49 PM
You can just take a picture, power the computer off, and deal with it later
 
Feeds
Feeds
 
A J
A J
6:02 PM
@NobodyNada How do I run it?
 
NobodyNada
NobodyNada
@AJ did you install it on a USB drive?
 
A J
A J
Yes but it's not showing anything.
 
NobodyNada
NobodyNada
@AJ hold down F12 while you reboot the laptop, what do you see?
 
A J
A J
Ok.
 
NobodyNada
NobodyNada
(and just to be sure: you ran the installer program and selected the USB drive in the installer, rather than just copying the installer onto the USB drive or something, right? Just double-checking)
 
A J
A J
6:06 PM
Yes
 
NobodyNada
NobodyNada
👍
are you able to bring up the boot menu by holding F12? is the USB drive present in the boot menu options?
 
A J
A J
Yes. It seems that the test has been started.
 
NobodyNada
NobodyNada
@AJ awesome! I'd just leave it running overnight then
 
A J
A J
Should it look like this?
 
NobodyNada
NobodyNada
yep, looks right!
 
A J
A J
6:10 PM
Ok. Then I will leave it. I also suppose it will take less battery power than a normally running laptop would.
 
NobodyNada
NobodyNada
@AJ maybe, but I wouldn't necessarily expect that
Best to plug it in if you can; if the battery runs out during the night you won't be able to see the test results
 
A J
A J
I will keep it plugged in but I can't say when the power goes out. Because weather is not good and there is a sandstorm coming.
 
NobodyNada
NobodyNada
ooh, hopefully you'll be fine then
 
A J
A J
Anyway I gotta go to bed. See you later!
 
NobodyNada
NobodyNada
goodnight, see you later!
 

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