@bolbteppa We've
also said that if actions from folks outside are not appropriate that we can push back. This is easy to oversimplify.
Look, I have to run away and switch my laundry and clean my kitchen and go to the grocery store and take my kids swimming in a minute. But let me invite you to see things from the moderators' perspective.
We don't like issuing suspensions. It's no fun.
When there's a prolific user whose behavior fits the
penalty box criteria, and suspending that user will have a big impact on the community of the site, it's not a decision that we make lightly.
And furthermore, it's important to us that the messiest details be kept private, because the internet never forgets anything.
We want the user in question to be able to participate normally when they return, not to be haunted by people saying "but three years ago you said 'butts' in an inappropriate context" or whatever.
That puts us in an awkward place with respect to revealing information.
Here's a story from my childhood. My sister and I were eight and ten or so, and she wanted some information from me that I didn't want to give her. I don't remember the actual issue.
I told her that I wouldn't tell her, but I wasn't going to deceive her either.
She asked me, "Is it X?" I said no. "Is it Y?" I said no. "Is it Z?" I said, "... maybe." She said, "It's Z. You're stupid." And of course she was right on both counts.
Big suspensions are made by the entire mod team. We look at all of the stuff that's happened, each of us weighing things in our own way, and don't usually act unless there's a consensus.
There are other folks with varying degrees of privilege and insight into the process that have seen different segments of the information that went into this particular decision. Some people have seen the mod message, other people can see the chat suspension record, other people have participated in the room-owners' discussion, and other people have stepped in to participate in actual chat discussions with some regularity over many months.
The general trend is that, the more partial information these other observers have, the less likely they seem to be to complain that the decision by the moderators (who have the whole picture) was unwarranted or extreme.
But the less information that folks have ("I enjoy chatting with this person and now they are gone") the more upset they seem to be.
And you know what? I think that's a good thing. I think that means that we've struck a balance between making a good call on the suspension without leaving a publicly-accessible trail of turds for the internet to remember forever.