Discussion on question by simbabque: Who compensates my UK train ticket when the train in the ticket didn't exist?

@simbabque: Well, if you would rather insist on that narrow meaning of "cancelled" than actually convince someone that you're owed compensation, that's entirely your decision ...

@simbabque The train must have been scheduled at some point or it wouldn’t have shown up in Trainline’s system (their T&C explains that they take a feed from the operator). Henning Makholm is right - Southern must have withdrawn the train from service after you bought your ticket; it’s semantics but I imagine somewhere buried in their T&C there’s a technical difference between ‘withdrawn’ and ‘cancelled’ depending eg on how soon in advance it’s done - using the latter definition probably helps massage their performance figures

@simbabque all the evidence suggests that the train was scheduled when you bought your ticket, but cancelled at some point before it was supposed to run. Treating it as a cancelled train is not being "the naive customer", it's being a rational person. If Southern try to hide behind some esoteric definition of cancellation, let them tell you so and then base your subsequent response on that information. Redefining cancellation to exclude what happened to you and then using your invented definition to demand compensation from the wrong company is not an effective way to avoid being brushed off.

@simbabque: It probably doesn't help the support person understanding you if you keep insisting the train "was not canceled". On the contrary, it sounds like it was very canceled, to the point of not even appearing on the departure screens.

@Flexo what does the credit card have to do with it? I could request to undo the transaction, regardless of the amount. But I don't see the legal grounds to do that in this case. I don't want to get my money back. I want the money I'm entitled for not receiving the promised service.