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6:14 PM
@metadaddy @ThysAndriesMichels hi
 
I confirmed I don't have any triggers or workflow that does this but when I close a case the owner changes to the owner of the account.
Anyone know why this is happening?
 
rao
not too sure can you check if there are any Support Settings
which is assigning a default case owner
The default owner of a case when assignment rules fail to locate an owner.
or in fact since we are speaking case I would check the Assignment rules to see if there is something going on there
@ThysAndriesMichels the above comments were intended for u :D
 
rao
6:53 PM
@ThysAndriesMichels were u able to identify the issue?
 
7:03 PM
no assignment rule
 
rao
@ThysAndriesMichels did u check if the case is getting assigned to a default user.
deafault user* = default case owner
 
no it gets assigned to a sales rep
 
rao
can u check there is a third party app like round robin installed to assign the ownership of a case
?
Are you sure you are looking at "All" case assignment rules view. If not a trigger, workflow or an apex code ( like batch/ API) assignments would be the logical explanation :/
 

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