I have a new client which approved my proposal saying that we will split the project into milestones - first payment after the first milestone (30%). The problems appeared right from the start because she didn't have a brief or a lot of details about the project like design examples or some sort ...
What does you contract say. Write a contract that says how to deal with these cases, take a local standard contract as you base. (it is really hard for client to say anything against a industry standard contract)
Where is it written that your, nor her view is more important, please? If she’s not pleased you have broadly two options: explain to her why and how she is wrong, or accept her decision.
@RobbieGoodwin Your not generally allowed not to pay for a sevice even if your dissatisfied. If you go out and eat you need to pay for the food regardless after the meal. Even if you were unsatisfied. If you were unsatisfied you should have said so before you started to eat, like in this case at the 1/3 payment scale.
Sorry, joojaa, but very clearly no client need pay for a service when dissatisfied; not in the UK, anyway. If you go out to eat you do not need to pay as requested by the dinery; when there’s a dispute, your only obligation is to pay for the raw ingredients; ask the manager of your favourite restaurant, or your local Trading Standards Office or any lawyer… If it mattered whether you were unsatisfied before you started to eat please explain how? Clearly neither taste, nor texture… so what, exactly? If the discussion seems to go nowhere and you’re getting tired, why not drop it ?
Sorry Robbie, I believe you may be incorrect here. According to the question, designs were approved - Okay.. rereading.. wireframes were approved. There's no evidence of anything more. So maybe you are correct. Guess it all depends upon the actual conversation which took place.
d @RobbieGoodwin Dissatisfaction is not court proof, not over here anyway. Courts look at other factors (so once you discover its unsatsfactory stop eating then and there)
Sorry, Scott, I wasn't asleep there, and I wasn’t in any way incorrect, either; except to the extent that Mimy Polina gave a bad description, which I don’t think is the case. Check with any lawyer you’ve met or heard of… If you doubt that, explain your view, please… It’s clear that you’ve understood part of the approval of wireframes and could you either explain the rest, or leave it to Mimy’s lawyers?
Sorry, joojaa. I sincerely hope everyone knows dissatisfaction is not court proof, and more usefully that everyone knows dissatisfaction is the main cause for court action. Do you doubt that?
@RobbieGoodwin Yes but from that follows that courts can not evaluate things from that. What they will look at is facts in documentation, what was being said. Then they look at industry specific practices. Accepting phase one is one strong thing in favo of OP. But overall i would just drop the case, in this way neither the OP nor the client get anything and both lose their time. Copyright has not hopefully been transfered yet.
You are free to believe what you believe @RobbieGoodwin However, in general, dissatisfaction of services provided is not an excuse to forgo payment in any industry. Only negligence or breech is causation for that, and it doesn't appear as though either occurred here. Are you an attorney? Because the repeated "ask your lawyer" statements are really nothing more than hyperbole otherwise.
At first I wanted to answer your question. But, the more I thought about it, your question is better served at Freelancing. Your business model and client contract skills need help. There is no graphic-design question here to answer.
Okay moderators, the tags are: client-relations - business - legal - and freelance why didn't one of you send it to the FreeLancing Exchange? Every answer here concerns clients, and business agreements, and other non graphic solutions. I at least pointed her to that as a solution, while you all quibble among yourselves over what the best advise is for her. It is a business question. Sent it where it belongs.
@NormanEdward This question is on topic on both sites. Migration is for questions that don't fit the site's scope but do fit another site. As such, it hasn't (and won't) be migrated
In addition @NormanEdward typically questions which are on topic at more than one Stack site are NOT migrated from a full site to a beta site. The tags to this question exist here for a reason, they are on topic.
