> Q: If I’m working with a transgender man who has undergone gender transition, and someone rings for them using their former name, what should I say? Should I tell them ‘she’ is now a ‘he’?
A: There’s no ‘rule’ that covers such a situation. It is wise to check with the person who has transitioned gender and ask how they would prefer for such a call to be managed. A non-committal response could be, “Let me put you through to X and they will be able to help you with that”