problem is that almost all my ISP's users are not techie guys. At all. They believe that if they upgrade their 100MB connection to 200MB connection, Netflix will be better. But nobody have 5 8k TVs on Netflix all the time.
So when anyone have an issue, tech support think they shutdown the router, or put a metal crate around it, or something like that. When I say that the latency is terrible and the connection is unreliable, they imagine a Windows XP with IE and endless toolbars... And when I ask about traffic shaping and QoS, they panic because they don't know what I am talking about...