Basically she got generic from a separate store, but wanted brand, demanded that we get insurance to cover for it (it required a prior authorization from insurance to get brand), and then got mad when we said it was too early for refill.
I think in the UK they have a slightly different way of how controls work, but in the US different drugs are placed in different control schedules, and Concerta is on the highest control so there's a lot of regulations on it