I think it's really more to do with alternate realities. TPTB live in their MBA reality where make it so magically make stuff happen... the community's reality is more firmly rooted though
Well, I'm deeply unhappy with the fact they seem to keep cutting people with close ties to the community
Folks may have had problems with Shog, but he did have a firm grasp on dealing with big parts of the community, and we needed more people like Cat or V2blast, not less.
Given what has happened to people within the company who are (perceived as) 'close' to the community, I don't see anyone stepping up any time soon. In fact I see the gap between the company and the community widening evermore and fewer people in the community engaging
sometimes, very rarely, the cognitive dissonance cracks just a little and some light shines through those spaces empty of good sense :D
Theresa wasn't too bad - she did get the team up to a reasonabler strength. Even managed a community hire or two (whom they promptly downsized between CPOs)